We are hiring a Tech Support/Help Desk candidate that will provide support to internal employees by helping identify and solve various requests. This is an important role and the ideal candidate will need to be able to communicate effectively.
Role and Responsibilities
·Will provide support to clients by helping identify and solve various issues.
·Will need to be able to communicate effectively to guide clients through the steps necessary to correct issues.
·Ability to set up and move user workstations, laptops, printers and provide software updates to computers in the network.
·Proficient in documenting steps taken towards providing client solutions.
·Basic LAN knowledge, Networking skills and VOIP Phone knowledge a plus.
·Troubleshooting skills for hardware issues and the ability to replace hardware on malfunctioning computers/servers.
·Willingness to help in various facilities tasks when needed.
·Schedule requires a 10-7 work day (M-Th) and 9-6 (S). Also availability for Saturday OnCall every other week.
Qualifications and Education Requirements
Would prefer a minimum of an Associate’s Degree in computer technology or similar work experience as a Tech Support/Help Desk. The candidate will need excellent communication and writing skills.
Problem Solving, Verbal and Written Communication, Help Desk Experience, Operating Systems, Phone Skills, Hardware Skills, PC Proficiency, System Administration
As a regular full time employee, you will be eligible to participate in the Company’s benefit programs which include: