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Tech Support - Help Desk

Description

We are hiring a Tech Support/Help Desk candidate that will provide support to internal employees by helping identify and solve various requests.  This is an important role and the ideal candidate will need to be able to communicate effectively.  

 

Role and Responsibilities

·Will provide support to clients by helping identify and solve various issues.

·Will need to be able to communicate effectively to guide clients through the steps necessary to correct issues.

·Ability to set up and move user workstations, laptops, printers and provide software updates to computers in the network.

·Proficient in documenting steps taken towards providing client solutions.

·Basic LAN knowledge, Networking skills and VOIP Phone knowledge a plus.

·Troubleshooting skills for hardware issues and the ability to replace hardware on malfunctioning computers/servers.

·Willingness to help in various facilities tasks when needed.

·Schedule requires a 10-7 work day (M-Th) and 9-6 (S). Also availability for Saturday OnCall every other week.

Qualifications and Education Requirements

Would prefer a minimum of an Associate’s Degree in computer technology or similar work experience as a Tech Support/Help Desk. The candidate will need excellent communication and writing skills.

Preferred Skills

Problem Solving, Verbal and Written Communication, Help Desk Experience,  Operating Systems, Phone Skills, Hardware Skills, PC Proficiency, System Administration

As a regular full time employee, you will be eligible to participate in the Company’s benefit programs which include:

  • Medical, Dental and Vision
  • Paid Long Term Disability
  • Voluntary FSA and Dependent Care Accounts
  • Voluntary AFLAC coverage (Life Insurance, Short Term & Long Term Disability, Accident & Cancer)
  • Voluntary Allstate Accident coverage
  • Voluntary Identity and Legal Shield coverage
  • Voluntary Employee Assistance and Travel programs
  • Paid Holidays, Time Off, Sick, Maternity/Paternity Leave
  • On-Site massage therapists, yoga classes, fitness center, fully stocked kitchen, interactive game room, local event and concert tickets

 

Mission Statement

Family owned and operated, American Financing, a national mortgage banker, is committed to providing financial solutions to make communities better places in which to live. We will conduct business morally and ethically, while ensuring we are providing superior customer service and innovative mortgage products.

Details

Level
Career location
Position type
Education level
Salary range
Travel %
Career shift
Career category
Entry
Aurora, CO
Full Time
2 Year Degree
Undisclosed
None
Day
Information Technology
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