Come grow with us! We've been adding new team members long before the refi boom and all of our positions are part of our long-term vision. Don't just find a job, choose a career with a purpose! We're looking for new teammates who are ready to grow with us.
The Loan Processing Manager is responsible for day-to-day supervision of a team dedicated to loan processing, loan review and loan approval activities.
Directly manages a team of direct reports in Loan Processing while hiring, training, counseling, evaluation, rewarding, and recommending promotions of subordinates.
Provides direction to Loan Processors regarding complex loans/issues; performs quality control checks on randomly selected files to ensure company policies are adhered to.
Resolves day-to-day issues, answers questions, and resolves any problems that may arise
Provides input to establishing loan processing metrics and department goals and implements tactics to ensure metrics and/or goals are met or exceeded.
Assists in establishing and maintaining loan cycle times and customer service levels
Implements and monitors policy and procedural changes that affect areas of responsibility as determined by the manager
Ensure full compliance with company policies and procedures, all state and federal regulations
Ensure company’s Risk Vision and Risk Management policies/programs are understood and adhered to by all Loan Processors
Identifies potential risk associated but not limited to identity theft, consumer compliance, fair lending, money laundering and consumer privacy
Implements and monitors quality service standards and delivery times with clients and support units
Assists in ensuring that target productivity levels, department goals, and service level standards are achieved and maintained
5+ years of direct current processing residential home loans in a high-volume environment
2+ years of Loan Processing Supervisory experience required
Must be well organized, pays attention to detail, and have excellent time management skills
Strong verbal and written communication skills