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Licensed Customer Service Representative

Description

Ready to take the next step in your career? 2020 will be a big year for us and we’d love for you to join our growing team.

 

JOB SUMMARY

The JR. Mortgage Consultant position is a licensed, entry level position designed to provide experience, training and development for NMLS licensed individuals who want to establish a career as a Mortgage Consultant.   This is a great role to learn and then move into a Senior Loan Officer position. 

DUTIES AND RESPONSIBILITIES

  • Taking inbound customer calls to identify what the customer is looking to accomplish.
  • Setting Appointments to review Pre-Qualification
  • Completing Sign Off calls with customers
  • Following up with customers to ensure timely delivery to American Financing of all income and application documentation. 
  • Completing accurate and thorough application submissions for Pre- Approval
  • Working with customers to clear suspense conditions prior to Pre-Approval.
  • Completing outbound calls to customers to complete the application and move the file forward.
  • Bilingual (Spanish/English) a plus

QUALIFICATIONS AND EXPERIENCE

  • Active NMLS Unique Identifier #
  • Active Colorado mortgage license (Additional Licenses a plus)
  • Minimal to moderate Mortgage experience/knowledge
  • Excellent interpersonal and customer service skills
  • 1+ years of call center experience

 

BENEFITS AND PERKS

  • Medical, Dental, Vision, 401k
  • Paid time off including holidays
  • Long-term paid disability
  • Voluntary FSA, Dependent Care, Short Term Disability, & Cancer coverage
  • Voluntary Identity/Legal Shield coverage
  • Paid maternity and bonding leave
  • On-site massage therapists
  • Interactive game room
  • Yoga classes
  • Access to a fitness center
  • Stocked kitchen
 

Details

Level
Career location
Position type
Education level
Salary range
Travel %
Career shift
Career category
Entry
Aurora, CO
Full Time
High School
Undisclosed
None
Day
Sales
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