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Help Desk Technician

Description

Come join our team! We are a Denver Post Top Workplace, Top 50 Family-Owned Business and National Mortgage Company.  American Financing values its employees and offers a fun work environment, with considerable opportunities for professional development and high earning potential.

We truly enjoy recognizing and celebrating top talent. If you're highly motivated with a strong sense of accountability, driven to provide superior customer service — it's time to join the American Financing family!

 

QUALIFICATIONS AND EXPERIENCE

  • Minimum of an Associate’s Degree in computer technology
  • 2+ years of prior experience  as a Tech Support/Help Desk associate
  • Proficiency in PC operating systems, software, hardware, system administration
  • Basic LAN knowledge, Networking skills and VOIP Phone knowledge a plus
  • Proficient in documenting steps taken towards providing client solutions
  • Excellent written and verbal communication skills
  • Willingness to learn and work as a team

 

DUTIES AND RESPONSIBILITIES

  • Provide support to clients by helping identify and solve various issues
  • Communicate effectively to guide clients through the steps necessary to correct issues
  • Set up and move user workstations, laptops, printers and provide software updates to computers in the network
  • Troubleshoot skills for hardware issues and the ability to replace hardware on malfunctioning computers/servers
  • Willingness to help in various facilities tasks when needed
  • Ability to take initiative and problem solve with minimal direction/supervision
  • Ability to work well in fast paced, high volume environment

BENEFITS AND PERKS

  • Medical, Dental and Vision
  • Paid Long Term Disability
  • Paid Holidays, Time Off, Sick, Maternity/Paternity Leave
  • On-Site massage therapists, yoga classes, fitness center, fully stocked kitchen, interactive game room, local event and concert tickets
  • Voluntary FSA and Dependent Care Accounts
  • Voluntary coverage (Life Insurance, Short Term & Long Term Disability, Accident & Cancer)
  • Voluntary Identity and Legal Shield coverage
  • Voluntary Employee Assistance and Travel programs

About Us

At American Financing, we’re innovators with imagination. We’re fast-paced and fun. And we’re a collaborative group that respects and values the individuality of all employees. Together, we do what it takes to help borrowers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo. Wherever your passions lie, you can find rewarding work and new opportunities here.  Casual work environment Family-owned, Customer-focused Denver Post Top Workplace Top 50 Family-Owned Business Best of Colorado Business Inc. 5000 Fastest-growing Private Company

Details

Level
Experienced
Location
Aurora, CO
Type
Full Time
Education
2 Year Degree
Compensation
$18.00 - $25.00 Hourly
Travel %
None
Department
Information Technology
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