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Help Desk Technician

Description

Come join our team. We are a Denver Post Top Workplace, Top 50 Family-Owned Business and National Mortgage Company.  American Financing values its employees and offers a fun work environment, with considerable opportunities for professional development and high earning potential.

We truly enjoy recognizing and celebrating top talent. If you're highly motivated with a strong sense of accountability, driven to provide superior customer service — it's time to join the American Financing family.

Role and Responsibilities

·        Will provide support to clients by helping identify and solve various issues.

·        Will need to be able to communicate effectively to guide clients through the steps necessary to correct issues.

·        Ability to set up and move user workstations, laptops, printers and provide software updates to computers in the network.

·        Proficient in documenting steps taken towards providing client solutions.

·        Basic LAN knowledge, Networking skills and VOIP Phone knowledge a plus.

·        Troubleshooting skills for hardware issues and the ability to replace hardware on malfunctioning computers/servers.

·        Willingness to help in various facilities tasks when needed.

·        Schedule requires a 9-6 work day (M-FR)

Would prefer a minimum of an Associate’s Degree in computer technology plus 2 years work experience as a Tech Support/Help Desk associate. The candidate will need excellent communication and writing skills.

Preferred Skills

Problem Solving, Verbal and Written Communication, Help Desk Experience,  Operating Systems, Phone Skills, Hardware Skills, PC Proficiency, System Administration

 

 

All employees are eligible to receive the following benefits: 

  • Medical, Dental, Vision, 401k
  • Paid time off including holidays
  • Long-term paid disability
  • Paid maternity and bonding leave
  • On-site massage therapists
  • Interactive game room
  • Yoga classes
  • Access to a fitness center
  • Stocked kitchen

Mission Statement

Empowering families with personalized mortgage solutions that achieve life goals. We are an award-winning national mortgage company that values its employees and offers a fun and laid back work environment. Buying a home can be stressful, confusing, and take months. American Financing provides innovative technology solutions putting the customers at the forefront to fix and expedite the mortgage process. If you are highly motivated with a strong sense of accountability and driven to provide creative solutions then it is time to join the American Financing family.

Details

Level
Career location
Position type
Education level
Salary range
Travel %
Career shift
Career category
Experienced
Aurora, CO
Full Time
2 Year Degree
Undisclosed
None
Day
Information Technology
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