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Help Desk Supervisor

Description

DUTIES AND RESPONSIBILITIES 

  • Provide support to the Help Desk Team by helping identify the severity of issues and prioritizing tasks for team members 
  • Communicate effectively to guide end users through the steps necessary to correct issues 
  • Troubleshoot hardware issues and the ability to replace hardware on malfunctioning computers/servers 
  • Take initiative and problem solve with minimal direction/supervision 
  • Work in fast paced, high volume environment 
  • Keep management up to date on high priority items 
 

QUALIFICATIONS AND EXPERIENCE 

  • Help Desk management/supervisory experience 
  • Minimum of an Associate’s Degree in computer technology 
  • 5+ years of prior experience  as a Tech Support/Help Desk associate 
  • Proficiency in PC operating systems, software, hardware, system administration 
  • Basic LAN knowledge, Networking skills and VOIP Phone knowledge a plus 
  • Document steps taken towards providing client solutions 
  • Excellent written and verbal communication skills 
  • Willingness to learn and work as a team 
  • Firm grasp on how to lead a team and delegate tasks by priority 
  • Ability to read and create reports to help track production and provide guidance to upper management 

About Us

At American Financing, we’re innovators with imagination. We’re fast-paced and fun. And we’re a collaborative group that respects and values the individuality of all employees.  Together, we do what it takes to help borrowers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.  Wherever your passions lie, you can find rewarding work and new opportunities here.   Casual work environment  Family-owned, Customer-focused  Denver Post Top Workplace  Top 50 Family-Owned Business  Best of Colorado Business  Inc. 5000 Fastest-growing Private Company 

Details

Level
Management
Location
Aurora, CO
Type
Undisclosed
Education
2 Year Degree
Compensation
$28.85 - $31.25 Hourly
Travel %
Undisclosed
Department
Information Technology
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