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Service Desk Account Administrator



The position is primarily responsible for assisting in user life cycle management and IT inventory control. This includes working with Systems and Helpdesk teams to document equipment and asset location. This role requires a service-oriented mentality, a high sense of ownership of the problems and requests assigned, and a focus on managing and resolving issues.


  • Performs user lifecycle management including user onboarding, deactivation, access rights management
  • Ensures user has access to the authorized and approved infrastructure and applications
  • Ensures user does not have access to unauthorized and unapproved infrastructure and applications
  • Modify user rights based on department changes, promotions, role changes, terminations
  • Assists users in password resets and account access
  • Utilizes application software to complete account initiation, modification, and termination activities
  • Maintains accurate user access records
  • Responsible for physical IT equipment inventory tracking.
  • Works closely with the Helpdesk and Systems groups.
  • Strong analytical and problem-solving skills
  • Strong execution skills with the ability to work efficiently to deliver quality results within standards and meet deadlines


  • 2-year degree in information systems or equivalent work experience
  • Certifications that are a plus:
  • Microsoft Technology Associate (MTA) Security Fundamentals
  • CompTIA Security+
  • Must be detail oriented
  • Local to CO as this is an in office position


  • Medical, Dental, Vision, 401k
  • Paid time off
  • Paid Sick Time
  • Paid Holidays 
  • Long-term paid disability
  • Paid parental leave
  • Work from home 
  • Full set of office equipment provided

American Financing Corporation (AFC)  is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.

About Us

At American Financing, we’re innovators with imagination. We’re fast-paced and fun. And we’re a collaborative group that respects and values the individuality of all employees.   Together, we do what it takes to help borrowers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.   Wherever your passions lie, you can find rewarding work and new opportunities here.  Casual work environment Family-owned, Customer-focused Denver Post Top Workplace Top 50 Family-Owned Business Best of Colorado Business Inc. 5000 Fastest-growing Private Company


Aurora, CO
Full Time
2 Year Degree
$16.00 - $20.00 Hourly
Travel %
Information Technology
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