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QC Monitoring Call Specialist

Description

Come join our team. We are a Denver Post Top Workplace, Top 50 Family-Owned Business and National Mortgage Company.  American Financing values its employees and offers a fun work environment, with considerable opportunities for professional development and high earning potential.

We truly enjoy recognizing and celebrating top talent. If you're highly motivated with a strong sense of accountability, driven to provide superior customer service — it's time to join the American Financing family.  

This role will support our management team by accessing and monitoring calls of representatives from a variety of departments to identify coaching opportunities and ensure calls are compliant as part of our quality assurance team. 

  • Experience in customer service or call center environments.
  • Passionate about the customer experience.  
  • Strong attention to detail.
  • Ability to listen to call recordings for an extended period of time while remaining focused and attentive. 
  • Excellent listening skills.
  • Comfortable multitasking multiple applications to access recordings and documenting the outcome of calls. 
  • Ability to work with the management team to identify opportunities for coaching reps.  
  • Experience with Microsoft Office suite, particularly Excel is a strong plus.
  • Flexibility to redirect focus to areas of concern based on company need when monitoring calls.

All employees are eligible to receive the following benefits: 

  • Medical, Dental, Vision, 401k
  • Paid time off including holidays
  • Long-term paid disability
  • Paid maternity and bonding leave
  • On-site massage therapists
  • Interactive game room
  • Yoga classes
  • Access to a fitness center
  • Stocked kitchen

Mission Statement

Empowering families with personalized mortgage solutions that achieve life goals. We are an award-winning national mortgage company that values its employees and offers a fun and laid back work environment. Buying a home can be stressful, confusing, and take months. American Financing provides innovative technology solutions putting the customers at the forefront to fix and expedite the mortgage process. If you are highly motivated with a strong sense of accountability and driven to provide creative solutions then it is time to join the American Financing family.

Details

Level
Career location
Position type
Education level
Salary range
Travel %
Career shift
Career category
Entry
Aurora, CO
Full Time
High School
$16.00 Hourly
None
Day
Customer Service
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