Don't just find a job, choose a career with a purpose! We're looking for new teammates who are ready to grow with us
We are hiring a Tech Support/Help Desk candidate that will provide support to internal employees by helping identify and solve various requests. This is an important role and the ideal candidate will need to be able to communicate effectively.
QUALIFICATIONS AND EXPERIENCE
Minimum of an Associate’s Degree in computer technology
2+ years of prior experience as a Tech Support/Help Desk associate
Proficiency in PC operating systems, software, hardware, system administration
Basic LAN knowledge, Networking skills and VOIP Phone knowledge a plus
Proficient in documenting steps taken towards providing client solutions
Excellent written and verbal communication skills
Willingness to learn and work as a team
DUTIES AND RESPONSIBILITIES
Provide support to clients by helping identify and solve various issues
Communicate effectively to guide clients through the steps necessary to correct issues
Set up and move user workstations, laptops, printers and provide software updates to computers in the network
Troubleshoot skills for hardware issues and the ability to replace hardware on malfunctioning computers/servers
Willingness to help in various facilities tasks when needed
Ability to take initiative and problem solve with minimal direction/supervision
Ability to work well in fast paced, high volume environment
BENEFITS AND PERKS
Medical, Dental and Vision
Paid Long Term Disability
Paid Holidays, Paid Time Off, Paid Sick Days
Interactive game room
Voluntary FSA and Dependent Care Accounts
Voluntary coverage (Life Insurance, Short Term & Long Term Disability, Accident & Cancer)
Voluntary Identity and Legal Shield coverage
Voluntary Employee Assistance and Travel programs
American Financing Corporation (AFC) is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.
At American Financing, we’re innovators with imagination. We’re fast-paced and fun. And we’re a collaborative group that respects and values the individuality of all employees.
Together, we do what it takes to help borrowers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.
Wherever your passions lie, you can find rewarding work and new opportunities here.
Casual work environment
Denver Post Top Workplace
Top 50 Family-Owned Business
Best of Colorado Business
Inc. 5000 Fastest-growing Private Company