Customer Service Rep

Details
Level:
Entry
Career Location:
Denver, CO
Position Type:
Full Time
Education Level:
High School
Salary Range:
Undisclosed
Travel Percentage:
None
Career Shift:
Day
Career Category:
Customer Service
Description

Come join our team. We are a Denver Post Top Workplace and Top 50 Family -Owned Business. We are looking for a talented and enthusiastic person to become the newest member of our Customer Service Team. Candidate must be passionate, proactive, flexible, customer service oriented and engaged.

American Financing is one of Colorado’s largest Mortgage companies who values their employees and offers a fun environment, We offer growth, stability and longevity. Make American Financing your next career choice today.

Candidate will work 11am - 8pm Mon - Fri with flexible weekends

Job Responsibilities & Qualifications:

  • Managing incoming calls from consumers
  • Generating sales leads to mortgage consultants
  • Identifying and assessing customers' needs to achieve superior customer satisfaction
  • Conduct outbound calls
  • Build sustainable relationships of trust through open and interactive communication
  • Meet personal/customer service team sales targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Proven customer support experience or experience as a client service representative (example: Call Center, Collections)
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of people
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

As a regular full time employee, you will be eligible to participate in the Company’s benefit programs which include:

  • Medical, Dental and Vision
  • Paid Long Term Disability
  • Voluntary FSA and Dependent Care Accounts
  • Voluntary AFLAC coverage (Life Insurance, Short Term & Long Term Disability, Accident & Cancer)
  • Voluntary Allstate Accident coverage
  • Voluntary Identity and Legal Shield coverage
  • Voluntary Employee Assistance and Travel programs
  • Paid Holidays, Time Off, Sick, Maternity/Paternity Leave
  • On-Site massage therapists, yoga classes, fitness center, fully stocked kitchen, interactive game room, local event and concert tickets
Mission Statement
Family owned and operated, American Financing, a national mortgage banker, is committed to providing financial solutions to make communities better places in which to live. We will conduct business morally and ethically, while insuring we are providing superior customer service and innovative mortgage products.