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Call Center Inside Sales Representative

Description

Come join our team! We are a Denver Post Top Workplace and Top 50 Family -Owned Business. We are looking for a talented and enthusiastic person to become the newest member of our Customer Service Team. Candidate must be passionate, proactive, flexible, customer service oriented and engaged.

American Financing is one of Colorado’s largest Mortgage companies who values their employees and offers a fun environment, We offer growth, stability and longevity. Make American Financing your next career choice today.

Responsibilities

  • Manage high volume inbound and outbound calls 
  • Generate sales leads to mortgage consultants
  • Identify and assess customers' needs to achieve superior customer satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Meet personal/customer service team sales targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications

  • Proven customer support experience or experience as a client service representative (example: call center, collections)
  • Track record of exceeding quotas
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of people
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Familiarity with CRM systems and practices
  • Bilingual in English/Spanish a plus

As a regular full time employee, you will be eligible to participate in the Company’s benefit programs which include:

  • Medical, Dental and Vision
  • Paid Long Term Disability
  • Paid Holidays, Time Off, Sick, Maternity/Paternity Leave
  • On-Site massage therapists, yoga classes, fitness center, fully stocked kitchen, interactive game room, local event and concert tickets
  • Voluntary FSA and Dependent Care Accounts
  • Voluntary coverage (Life Insurance, Short Term & Long Term Disability, Accident & Cancer)
  • Voluntary Identity and Legal Shield coverage
  • Voluntary Employee Assistance and Travel programs

Mission Statement

Family owned and operated, American Financing, a national mortgage banker, is committed to providing financial solutions to make communities better places in which to live. We will conduct business morally and ethically, while insuring we are providing superior customer service and innovative mortgage products.

Details

Level
Career location
Position type
Education level
Salary range
Travel %
Career shift
Career category
Experienced
Aurora, CO
Full Time
High School
Undisclosed
None
Day
Sales
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